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TAF | Wholesale | Archies Footwear FAQs

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You will be able to find the tracking number on the shipping confirmation email that you received once your order was fulfilled. You can also log in to your account and view your order history. If you select the order number, you’ll be able to view t

Where can I see the status of an order / monitor tracking?

Postage and Logistics

I am having trouble logging into this website

What sizes and colours should I order?

Do you have a minimum order?

Display stands

I want to change my order

I can't submit my order

What about out-of-stock items?

Ordering and order issues

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

Where can I see the status of an order / monitor tracking?Updated a month ago